ISDN in Plain English - 3 of 15

CLI . Calling Line Identity gives the ability to see who is calling you before answering the phone.

Some telephone systems allow you to keep a list of the telephone numbers of historic callers so that no more messages are taken with incorrectly written telephone numbers.

Callers can be automatically routed to the correct department, such as aged debtors directly to credit control.

Integration with computers will allow customer or prospect records to pop open in a window on your PC screen, before the call has even been answered.

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